Customer Care Specialist

Overview

Looking for full-time work (6 hours/day)

at $1.66/hour ($240.00/month)

Bachelors degree

Last Active

July 10th, 2026 (10 days ago)

Member Since

September 1st, 2024

Profile Description

Hi! my name is Ann Jeanette Punzalan. Prior working in the BPO industry I worked as an English tutor. Working as an instructor helped me develop my communication skills. I enjoy the majority of my teaching job . The only reason I'm considering quitting is that I want to work more independently and prove to myself what I'm capable of.
I got a position as a Technical Support Representative and CSR in a call center, where I learned the basics—answering calls, fixing difficulties, and truly listening to the customer.
It provided a solid foundation, and it taught me the value of patience and empathy in providing excellent customer service. I learnt how to respond swiftly to questions and conduct transactions, how to handle requests without transferring or escalating, and how to provide useful information about products and experiences. I am familiar with Google workspace, Microsoft Office, some CRM dialers and soft phones. I`ve honed my abilities to oversee day to day activities, handle incoming phone calls and emails, achieved KPI target, analyze problems, finding solution and communicate information effectively.