Excellent communication skills in English
Good in decision making
Have basic knowledge in Visual Basic and C++ Programming
Very Good in multitasking and typing speed 75 WPM
Officer in charge of a current team averaging 12 Agents monitoring calls with technical escalation and customer service.
Customer Service Mentor providing real time feedback to new hires.
Taking CEO Escalations
Excellent Technical Knowledge (Windows Operating System Platforms, Printer Hardware, and Networking)
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