Operations Manager/Indirect Tax Accountant/Tax Admin/Executive Assistant

• Led the preparation and submission of VAT returns and other supplemental reports for EMEA and APAC clients • Reviewed VAT returns, EC Sales Lists, and Intrastat reports prior to submission. • Handle account management, complex VAT issues, tax authority audits, VAT reconciliations, and country-specific updates. • Managed VAT audit preparation activities for EMEA and APAC clients. • Assisted in VAT data extraction, reconciliation, and transaction testing for audit purposes. • Coordinated with cross-functional teams to address audit findings and corrective actions. • Conduct monthly training to ensure the quality and accuracy of deliverables. • Prepare, review, and file hundreds of VAT returns and related supplemental reports on a monthly basis, ensuring accurate VAT application. • Extract and validate sales data from ERP systems and client platforms (e.g., Amazon Seller Central, Mytaxflow Portal), verifying accuracy and completeness for VAT data. • Communicate and coordinate with tax authorities, seller clients, account managers, and other relevant departments to resolve VAT-related matters. • Prepare audit support files and ensure completeness of VAT documentation for regulatory compliance. • Assist in responding to VAT audit queries and data requests, providing accurate and timely information.

• Extensive experience in people management, focusing on building strong teams, driving employee engagement and retention, supporting professional development, and ensuring compliance with HR policies. • Proven experience in performance management, including setting clear goals and KPIs, tracking progress, conducting performance evaluations, and providing coaching, mentoring, and recognition. • Strong background in productivity management, optimizing workflows, allocating resources efficiently, and leveraging technology to maximize operational efficiency and output. • Solid experience in delivery management, ensuring accurate and timely client deliverables through effective calendar planning, deadline control, and quality assurance.

• Manage multiple inboxes and prioritize communication across different parties • Prepare for and facilitate meetings, including setting agendas, recording meetings, and producing minutes. • Maintain and organize digital files, ensuring seamless access to important documents across all entities. • Complete documentation and updates for operating procedures across multiple entities. • Travel Arrangements and bookings • Email management

This task is focus on supporting the clients. I assist their questions and concerns making sure that they are taken care of. Client satisfaction is the goal here. In addition, I also manage their different accounts for them to focus on the other aspect of their business. I managed the full client journey from onboarding to offboarding.