Overview
Looking for full-time work (8 hours/day)
at $3.36/hour ($640.00/month)
Bachelors degree
Last Active
September 24th, 2025 (262 days ago)
Member Since
August 22nd, 2024
Profile Description
Hi, my name is Roseanne G. Qui-ay. I am 24 years old and from the Philippines. I have worked as a customer service representative in BPO companies for over 2 years, primarily handling accounts for American clients.
In my role, I manage a high volume of incoming calls, assisting customers with their internet connectivity issues. I provide troubleshooting steps, resolve their concerns, and ensure a client-focused approach to service.
My experience as a customer service representative has helped me develop strong communication skills and critical thinking abilities. Therefore, I am confident that I would be an effective Customer Service Representative for your company if given the opportunity.
In addition to my customer service experience, I also worked as an ESL teacher for a year, teaching English as a second language to Chinese students. This role enhanced my organizational skills and multi-tasking abilities, which I believe are essential for success in the sales industry.
Top Skills
A customer relationship management (CRM) tool is a system that helps businesses manage customer data and interactions, and improve customer relationships. These tool helps team members to keep updated about the progress of a certain lead. This is where we can input our notes as to what happened during the Client interaction.
Office and Administration » Communication
Experience: 2 - 5 years
Effective communication can help you build positive relationships, make informed decisions, and bridge gaps.
Office and Administration » Critical Thinking
Experience: 1 - 2 years
Critical thinking is a kind of thinking in which you question, analyse, interpret, evaluate and make a judgement about what you read, hear, say, or write.
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
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