Certified Bookkeeper and Virtual Assistant with 3+ years of BPO experience, including a leadership role as a Technical Support Supervisor, plus 6 months of Executive Assistant experience handling administrative tasks. I specialize in bookkeeping, accurate data entry, customer support, and admin support, helping small to medium-sized businesses stay organized and efficient.
I am certified in QuickBooks Online and Xero, with hands-on experience in transaction recording, bank and credit card reconciliations, invoicing, AP/AR, payroll, bookkeeping clean-ups, and monthly financial reports including P&L and Balance Sheet. I also provide high-volume, error-free data entry using Excel and Google Sheets, along with
Proficient in QBO, Xero, Google Workspace, Excel, Slack, and Zoom, I deliver accurate, reliable, and confidential support you can trust.
Experience: 6 months - 1 year
Worked with a U.S.-based logistics company handling both data entry and dispatch support. Entered shipment details, customer info, and invoices accurately into internal systems. Helped coordinate driver schedules, communicated load info, and tracked deliveries. Gained hands-on experience in daily logistics operations and learned how to keep things moving smoothly under pressure.
Experience: 2 - 5 years
I am an experienced customer service representative with a solid background in technical support, including expertise in emailing and back-end systems. I focus on resolving issues and enhancing customer satisfaction, and I have also been trained in upselling and closing sales. After a year, I advanced to a supervisory role, consistently leading my team as a top performer for three consecutive months.
Experience: Less than 6 months
Provided bookkeeping support for small businesses using QuickBooks Online and Xero. Handled day-to-day transactions, bank reconciliations, expense tracking, and monthly reports. Maintained clean and organized financial records, ensured accurate categorization, and helped clients stay on top of their books.
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