Customer Service Representative (Sales-Retention Specialis)

• Receive inbound and outbound inquiries about closing accounts with efforts in retaining them • Upsell and upgrade home security products and services • Rank 1 team overall – in training • RPC Champion (sales metric) • Topnotcher of retention for Q3 2023

I have experience using HubSpot CRM to manage customer and prospect information, track interactions, and maintain an organized sales pipeline. In my appointment setting and outbound sales roles, I used the CRM to log call notes, update contact records, schedule follow-up activities, and monitor lead status to ensure timely communication. I also used HubSpot to manage tasks, track appointments, and maintain accurate records, which helped improve follow-up consistency and support sales objectives. I'm comfortable navigating CRM systems and quickly adapting to new tools and workflows.

• Responsible for generating leads by contacting potential clients. • Make outbound cold calls to homeowners around New Jersey. • Having foundation of 4 Pillars for successful lead client such as (Preparation, Rapport building, value proposition and follow-up). • Engage homeowners in conversation and determine if they are interested is selling their property. • Qualify potential leads based on the company’s set criteria.

• Resolves customer issues regarding their internet service • Provides top-notch customer service to each client • Promotes and sells line of business using product knowledge • Rank 1 in sales (internet/mobility/cable) and CSAT Champion (68.18%)

Rank 1 in sales mobility (Xfinity)