Executive Assistant | Operations Support | Social Media Manager

● Promoted to the Tier 3 Escalations Team for strong problem-solving, communication, and customer advocacy. Provided Tier 1–3 support for a high-volume camera and electronics retailer, resolving complex issues related to orders, refunds, product troubleshooting, and account management. ● Managed sensitive escalations requiring critical thinking, conflict resolution, and attention to detail to ensure timely resolutions and high customer satisfaction. Collaborated with internal teams including technical support, logistics, and billing to investigate issues and coordinate solutions while maintaining accurate documentation in CRM systems.

● Manage executive calendar, inbox, travel arrangements, and meeting coordination, handling 5–10+ weekly high-priority meetings while improving scheduling efficiency by 30%. ● Support social media management through content planning, post scheduling, and basic graphic and short-form video editing using tools like Canva to maintain a consistent online presence. ● Support the CEO and Director with contracts, payroll coordination, financial documentation, and reporting while maintaining strict confidentiality. ● Assist with project management and cross-team coordination, tracking tasks, deadlines, and deliverables to ensure smooth project execution. ● Maintain operational records through data entry, reporting, and documentation, and develop Standard Operating Procedures (SOPs)

● Provided administrative and operational support to directors including calendar management, travel coordination, and basic bookkeeping. Managed scheduling, organized digital files, and prepared internal reports to support daily business operations. ● Created basic graphic designs and visual content for internal and marketing use. Conducted data analysis and compiled performance reports to support strategic decision-making. Maintained confidentiality while handling sensitive information and communicating with internal stakeholders.