CSR // Prior Authorization Specialist// Bookkeeper// Payroll Associate

Certified Digital Bookkeeper with hands-on experience in payroll processing, reconciliation, financial documentation, and record management. Successfully reduced payroll errors by 70% and maintained high accuracy in compliance-driven environments. Skilled in bookkeeping support, accounts documentation, Excel reporting, and organized financial data management.

Experienced in handling medication prior authorizations, insurance eligibility verification, and pharmacy benefit coordination for a U.S.-based healthcare account. Managed high-volume inbound calls while maintaining a 98% Quality Assurance score through accurate documentation and HIPAA compliance. Promoted to Subject Matter Expert (SME) and trained 20+ new hires to improve team performance and case accuracy.

Maintained a high-volume outbound calling pace while delivering a friendly, engaging, and professional customer experience. Generated a consistent daily volume of more than 5 high-quality lead transfers, directly contributing to the team's sales pipeline and overall revenue growth Screened and qualified prospective leads efficiently using active listening to address consumer inquiries and confidently overcome initial objections. Exceeded weekly performance benchmarks for both daily outbound call volume and successful, high-converting lead transfers. Ensured data integrity by accurately documenting customer profiles and call outcomes in the system database.

Processed payroll for 70+ employees across three branches, ensuring accurate salary computation and timely disbursement. Reduced payroll discrepancies by 70% through improved validation and reconciliation procedures. Maintained organized financial documentation for audit readiness and supported HR functions including recruitment coordination and onboarding documentation.