Social Media Manager, Customer Service Representative

I have customer service experience handling apartment rental inquiries, assisting tenants, and managing communication professionally. I regularly answered questions, provided property details, and helped resolve tenant concerns in a timely and polite manner. I also completed Contact Center Services NC II training, where I learned proper call handling, communication skills, and customer support techniques. I am confident in handling email and chat support, and I can communicate clearly in English. I am patient, reliable, and focused on providing a positive customer experience while solving problems efficiently.

I am proficient in using Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Drive. I can create and format documents, organize data in spreadsheets, manage emails, and maintain files efficiently for daily business tasks.

I developed time management skills through completing Contact Center Services NC II training and Social Media Management training, where I followed schedules, met deadlines, and completed assigned tasks within set timeframes. I learned how to prioritize activities and manage multiple tasks efficiently to ensure timely and organized output.

I am adaptable and able to quickly adjust to new tasks, tools, and work environments. I am open to learning new systems and can follow changing instructions with ease.

I have completed a paid training in Social Media Management where I learned how to create and schedule content, write captions, and manage social media pages. I understand basic strategies for growing engagement and maintaining a consistent online presence. I am familiar with platforms like Facebook, Instagram, and basic content planning. I can assist with posting, replying to messages and comments, and organizing content calendars. While I am still gaining hands-on experience, I am eager to learn, quick to adapt, and committed to helping businesses improve their social media presence.

I have basic skills in using Canva to create simple and visually appealing social media graphics such as posts, stories, and promotional content. I learned how to use templates, edit text, adjust layouts, and create designs suitable for Facebook and Instagram.