Detail-oriented professional with experience in medical billing, accounts receivable, and customer/technical support across high-volume environments. Skilled in handling claims processing, denial management, ticket handling, and customer issue resolution through platforms such as Shopify, Gorgias, Einstein360, Ericom, Optimax, Availity, and EHR/EMR systems.
Proven ability to manage large workloads efficiently while maintaining strong documentation, compliance, and customer satisfaction standards.
Also pursuing continuous growth in civil engineering and safety compliance, with a DOLE-accredited Safety Officer 2 certification and strong interest in construction safety and operational efficiency.
Experience: 6 months - 1 year
Experience handling 150–200 claims daily, including payment posting, claim status checks, denial management, appeals, aging review, and collection follow-ups. Skilled in maintaining accurate financial documentation and ensuring timely reimbursement through systems such as Ericom, Optimax, and Availity.
Experience: Less than 6 months
DOLE-accredited Safety Officer 2 (SO2) with foundational training in risk assessment, incident reporting, PPE inspection, and safety documentation, supporting long-term interest in construction safety and civil engineering.
Experience: 6 months - 1 year
Experienced in providing chat, email, and phone support while managing high-volume ticket environments. Skilled in troubleshooting technical issues, handling billing inquiries, and ensuring customer satisfaction through platforms such as Shopify, Gorgias, CRM systems, and Einstein360.
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Samori Coles
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