John

SaaS Technical Support Specialist | Customer Success & Application Support

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Overview

Looking for full-time work (8 hours/day)

at $9.96/hour ($1,920.00/month)

Bachelors degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

August 7th, 2024

Profile Description

I’m a Technical Support and Customer Success Specialist with 6 years of experience supporting SaaS platforms, enterprise applications, and customer-facing technical workflows.

My background includes SaaS support, application support, product troubleshooting, incident handling, billing and account support, integrations, bug reproduction, support documentation, and coordination with product and engineering teams.

At Obvio, I supported customers with platform setup, access concerns, workflow questions, and help center documentation. At ClickFunnels, I assisted users through chat, email, and tickets with product setup, domains, integrations, payments, billing concerns, and platform troubleshooting. I also gathered technical details, reproduced issues, and escalated bugs when needed.

At FIS and CloverSense, I worked in application and production support environments, handling incidents, deployment support, monitoring, SQL-based troubleshooting, documentation, and coordination with developers to resolve issues.

I’m comfortable working with both technical and non-technical users, and I focus on clear communication, accurate troubleshooting, and reliable follow-through.