Overview
Looking for full-time work (8 hours/day)
at $4.24/hour ($819.20/month)
Associates degree
Last Active
July 2nd, 2026 (13 days ago)
Member Since
August 7th, 2024
Profile Description
Customer Experience Analyst | Call Center Expert | Passionate About Delivering Exceptional Service
With a total 8 years of experience in the call center industry, 5years as Customer Service Representative and a dedicated 3 years as a Customer Experience Analyst, I have honed my skills in driving customer satisfaction and improving service quality. My career has been defined by a commitment to understanding customer needs, analyzing service metrics, and implementing strategies that enhance overall customer experience.
I excel in solving complex issues, and delivering actionable insights to optimize operations. My hands-on experience in customer service combined with a deep understanding of industry best practices enables me to lead initiatives that boost performance and exceed expectations.
I have supported a lodging account, airline and mobility in business process outsourcing.
Let’s connect and discuss how I can bring my expertise to your team!
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
I have supported the account for 5years and know how to manage the listings and can help in assisting the guests.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
I was a quality analyst for 3 years. Auditing the agents calls, email and live chat to the users and making sure to capture opportunities. In addition I was helping the team in providing insight in root cause analysis.
Other Skills
Customer Support » Sales Support » Flight Booking
Experience: 1 - 2 years
During the time I’m helping the customer/passengers in booking a flight and providing information about their flight itinerary.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Metro Manila
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 18
- Influence: 7
- Steadiness: 36
- Compliance: 40
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.