Client Support Specialist

* Provided end-to-end guest support for short- and long-term rentals, including inquiries, check-ins, payment processing, and complaint resolution. * Coordinated with Airbnb and partner platforms to ensure seamless communication between guests and internal teams. * Worked closely with cleaners and maintenance teams to address issues promptly and maintain property readiness. * Created and assigned departmental tasks to ensure timely completion of operational requirements. * Managed and monitored bill payments, ensuring utilities and services were paid on time to avoid disruptions. * Proactively addressed guest concerns to improve satisfaction and ensure smooth stays. * Prepared payment reconciliations for cleaners, maintenance staff, virtual assistants (VAs), and service providers, maintaining accurate records and timely payouts. * Conducted VA payment reconciliation by tracking hours worked, verifying completed tasks, and ensuring accurate and timely compensation. * Prepared and managed staff schedules, including cleaners, maintenance teams, and VAs, ensuring proper coverage and efficient workflow. * Monitored inventory levels of Airbnb essentials, including toiletries, linens, cleaning supplies, and guest amenities, maintaining adequate stock levels and placing orders promptly when supplies were low. * Conducted regular performance check-ins with VAs to address concerns, provide feedback, identify areas for improvement, and ensure consistent high performance. * Developed and implemented Standard Operating Procedures (SOPs) for daily operations, guest communication, task management, and team coordination to improve efficiency and maintain service quality. * Managed end-to-end construction turnover processes, coordinating with contractors, suppliers, and service providers to ensure timely project completion. * Served as the primary point of contact for contractors and suppliers, facilitating communication and monitoring project progress. * Processed and monitored permits, licenses, tax payments, and other regulatory requirements to ensure compliance. * Organized and managed inspection schedules to maintain adherence to project timelines and quality standards. * Sourced and evaluated suppliers for furniture, fixtures, and finishing materials based on quality, budget, and project requirements. * Assisted in coordinating house design selections and procurement activities to achieve the desired functionality and aesthetic of each property. * Maintained accurate records and documentation related to construction projects, payments, inspections, and supplier transactions.