Maria

Property Manager I STR Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 7th, 2026 (7 days ago)

Member Since

July 31st, 2024

Profile Description

Hello there!

I am a dedicated professional with 10 years of experience in customer service across property management, healthcare, customer support, and tech. I spent 6 years at Airbnb’s Contact Center in the Philippines as a Case Manager and part of the Management team, supporting operations and guiding teams on policies, processes, and systems. I work with an ownership mindset, delivering efficient solutions and high-quality service.

I have 2 years experience as a Virtual Property Manager - managing a portfolio of 100+ properties (own, arbitrage, and managed) for US clients. My responsibilities included the following:

1. Guest Relations & Communications
2. Maintenance & Vendor Coordination
3. Reservation Management
4. Listing setup and Optimization
5. Client Relations
6. Claims & Review Dispute management

With my strong understanding of Airbnb policies, property management and the short-term rental industry, I’m confident I can contribute effectively to your team.

Best Wishes,

Top Skills

Professional Services » Management Services » Property Management

Experience: 5 - 10 years

I start as a Customer Support Associate for Airbnb for 2 years handling Host and Guest concerns about their listings and bookings. Promoted as Team Coordinator and then Team Leader to manage the team metrics and doing admin tasks. I stayed in the company for over 6 years and I believed that I have an extensive knowledge in handling any concerns related to Airbnb listings, reservations and claims concerns.