Junior Network Engineer / Server & System Engineer

• Check Helpdesk email regularly if there’s issue/request. • Check the ticket regularly and assign to morning shift colleagues via helpline1. • Check the ticket of the team regularly and assign tickets on the team.. • Assist user getting lockout and expire password using active directory manager. • Give access/remove ADID using active directory manager. • Transfer ADID ou(organizational unit) default to designated ou. • Assisting client and ensuring no issues left. • Install & Troubleshot Microsoft Office. • Printer Configuration & Installation via network/standalone. • Cloning Desktop & Laptop from Source to Destination using (Acronis, Norton Ghost) • Deploy assets (Laptop, Headset, Mouse, Lock) & Install standard apps. • Laptop Repair & Install application. • Install and troubleshot vpn (Cisco any connect, Citrix Netscaler gateway). • Install and configuration Avaya, Nortel, Cisco Phones. • TCP/IP networking and hardware maintenance and repair. • Assisting the network team with support requests. • Convert Data & Voice Vlan using HP Operation Orchestration. • Check the list generated from sccm and updated every weekend. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures. • Assist all concern/request per account. • Configuration and testing of any new hardware and software. • Help the team to roll out new applications via script on production. • Update the inventory every 2nd week of the month. • Troubleshoot port to port production to hub room • Installing patch cables in switches to patch panel. • Generate weekly IMG report to be sent to higher-up’s IT management • Generate helpline tickets on all service request and incidents reports • Joined client conference call if there’s priority 1 incident or outage to resolve issue in a timely manner • Handles/receive voice call on all internal and external user on their technical issues

• Check Outlook Email regularly. • Reply email to client every issue/request. • Check ticket of the team & perform task & resolving the issue also every assign ticket via FJGlobal/Service Now. • Decommissioning of Network & Server Devices. • Planning every project assigned. • Planning RFC – Request For Change (Low, Medium, High). • Briefing on the testers of the change pre-test and post-test. • Implementation of Project & Task. • Monitoring of NOC -Network Operation Center if there will be P1, P2 & P3 Issue. • Escalate to ISP every downtime detected and provide details of the circuit. • Generate Call logs report in CUCM - Cisco Unified Communications Manager • Configuration of Cisco IP Communicator, IP Phone and Authorization Code for outbound call & assign extension number. • Removing the license used in resigned user in CUCM. • Collate issue tracker of the month P1 & P2. • Block the IP’s requested in Security Team. • Generate High Utilization, Top 10 Application, Conversation & Endpoints. • Make Topology & Diagram every changes & new setup. • Check what are the initiatives that I can help with the team and in the infrastructure. • Inventory of Network Device separate the installed, decommissioned & spare device. • Upgrade IOS cisco devices for compliance for vulnerability. • Install Cisco router, Switch, Firewall, Palo Alto & Server, Domain Controller, WSUS, DNS, DHCP, Synology, Biometrics. • Escalate concern & raise to vertical team. • Setup ADID account for new hires via script PowerShell. • Update Job Title & Organization Unit & Manager also the attribute on the ADID. • Create Policy requested in management via GPO. • Creating Shared Mailbox, Distribution List, Security Group. • Provisioning of access to Shared Mailbox, Distribution List, Security Group. • Provisioning of shared folder in Synology server. • Creating VM as requested requirements provided by client. • Installation of Trellix Console Transfer to On-premise • Deploy Trellix Agent, Endpoint Security via Console. • Setup Smart Card for Laptop from scratch. • Setup Root Certificate Authority Server. • Managing licenses Cloud & On-premises. • Regularly checking the Daily Checklist (SolarWinds Monitoring, Synology Backup, Incidents& Request Tickets, Employee Movement | Configuration Backup, Utilization check of network devices, availability of network devices). • Maintenance of Servers/System Upgrading, Upload patches, Windows update etc.  End User Support Duties: • Check Outlook Email regularly. • Reply email to client every issue/request. • Reset & Unlock ADID using Active Directory Manager. • Unlock ADID account in Active Directory Manager. • Check hostname in Active Directory Manager if designated in correct ou(organizational unit). • Create ticket & perform task every assign ticket via Spiceworks. • Check the ticket of the team regularly and assign tickets to EUS. • Escalate concern & raise to vertical team. • Prepare assets for new hire (Laptop, Mouse, Headset, Lock, Cisco Phone). • Install and configure user domain account. • Receive IT assets deliveries and update on inventory. • Install AP’s & Reset their passphrase. • Send report to SD Team every P1 and perform needful every issue. • Assist Clients and make sure they convenient. • Install Cisco router & Switch. • Assist server & network & Security team every activity. • Investigate and resolves problems, inefficiencies, and network performance. • Perform technical support for customer and internal networks. • Install and troubleshot vpn (Sophos, Cisco any connect, Citrix Netscaler gateway). • Received IT deliveries and make sure complete. • Update Asset Inventory every new items delivered. • Display GDC notification update every tv’s in production. • Clone Laptop/Desktop from Source to Destination using Acronis. • Assist user remotely via MSRA Windows Remote Assistance, TeamViewer, RDP.

• Check Outlook Email regularly. • Reply email to client every issue/request. • Check ticket of the team & perform task & resolving the issue also every assign ticket via FJGlobal/Service Now. • Decommissioning of Network & Server Devices. • Planning every project assigned. • Planning RFC – Request For Change (Low, Medium, High). • Briefing on the testers of the change pre-test and post-test. • Implementation of Project & Task. • Monitoring of NOC -Network Operation Center if there will be P1, P2 & P3 Issue. • Escalate to ISP every downtime detected and provide details of the circuit. • Generate Call logs report in CUCM - Cisco Unified Communications Manager • Configuration of Cisco IP Communicator, IP Phone and Authorization Code for outbound call & assign extension number. • Removing the license used in resigned user in CUCM. • Collate issue tracker of the month P1 & P2. • Block the IP’s requested in Security Team. • Generate High Utilization, Top 10 Application, Conversation & Endpoints. • Make Topology & Diagram every changes & new setup. • Check what are the initiatives that I can help with the team and in the infrastructure. • Inventory of Network Device separate the installed, decommissioned & spare device. • Upgrade IOS cisco devices for compliance for vulnerability. • Install Cisco router, Switch, Firewall, Palo Alto & Server, Domain Controller, WSUS, DNS, DHCP, Synology, Biometrics. • Escalate concern & raise to vertical team. • Setup ADID account for new hires via script PowerShell. • Update Job Title & Organization Unit & Manager also the attribute on the ADID. • Create Policy requested in management via GPO. • Creating Shared Mailbox, Distribution List, Security Group. • Provisioning of access to Shared Mailbox, Distribution List, Security Group. • Provisioning of shared folder in Synology server. • Creating VM as requested requirements provided by client. • Installation of Trellix Console Transfer to On-premise • Deploy Trellix Agent, Endpoint Security via Console. • Setup Smart Card for Laptop from scratch. • Setup Root Certificate Authority Server. • Managing licenses Cloud & On-premises. • Regularly checking the Daily Checklist (SolarWinds Monitoring, Synology Backup, Incidents& Request Tickets, Employee Movement | Configuration Backup, Utilization check of network devices, availability of network devices). • Maintenance of Servers/System Upgrading, Upload patches, Windows update etc.  End User Support Duties: • Check Outlook Email regularly. • Reply email to client every issue/request. • Reset & Unlock ADID using Active Directory Manager. • Unlock ADID account in Active Directory Manager. • Check hostname in Active Directory Manager if designated in correct ou(organizational unit). • Create ticket & perform task every assign ticket via Spiceworks. • Check the ticket of the team regularly and assign tickets to EUS. • Escalate concern & raise to vertical team. • Prepare assets for new hire (Laptop, Mouse, Headset, Lock, Cisco Phone). • Install and configure user domain account. • Receive IT assets deliveries and update on inventory. • Install AP’s & Reset their passphrase. • Send report to SD Team every P1 and perform needful every issue. • Assist Clients and make sure they convenient. • Install Cisco router & Switch. • Assist server & network & Security team every activity. • Investigate and resolves problems, inefficiencies, and network performance. • Perform technical support for customer and internal networks. • Install and troubleshot vpn (Sophos, Cisco any connect, Citrix Netscaler gateway). • Received IT deliveries and make sure complete. • Update Asset Inventory every new items delivered. • Display GDC notification update every tv’s in production. • Clone Laptop/Desktop from Source to Destination using Acronis. • Assist user remotely via MSRA Windows Remote Assistance, TeamViewer, RDP.

• Check Helpdesk email regularly if there’s issue/request. • Check the ticket regularly and assign to morning shift colleagues via helpline1. • Check the ticket of the team regularly and assign tickets on the team.. • Assist user getting lockout and expire password using active directory manager. • Give access/remove ADID using active directory manager. • Transfer ADID ou(organizational unit) default to designated ou. • Assisting client and ensuring no issues left. • Install & Troubleshot Microsoft Office. • Printer Configuration & Installation via network/standalone. • Cloning Desktop & Laptop from Source to Destination using (Acronis, Norton Ghost) • Deploy assets (Laptop, Headset, Mouse, Lock) & Install standard apps. • Laptop Repair & Install application. • Install and troubleshot vpn (Cisco any connect, Citrix Netscaler gateway). • Install and configuration Avaya, Nortel, Cisco Phones. • TCP/IP networking and hardware maintenance and repair. • Assisting the network team with support requests. • Convert Data & Voice Vlan using HP Operation Orchestration. • Check the list generated from sccm and updated every weekend. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures. • Assist all concern/request per account. • Configuration and testing of any new hardware and software. • Help the team to roll out new applications via script on production. • Update the inventory every 2nd week of the month. • Troubleshoot port to port production to hub room • Installing patch cables in switches to patch panel. • Generate weekly IMG report to be sent to higher-up’s IT management • Generate helpline tickets on all service request and incidents reports • Joined client conference call if there’s priority 1 incident or outage to resolve issue in a timely manner • Handles/receive voice call on all internal and external user on their technical issues