Licensed Mechanical Engineer | SO2 | Quality Engr. | TSR

As a Documentation Engineer at ART96 Construction Services, I played a crucial role in managing and documenting all phases of construction projects, ensuring that every aspect complied with industry standards and project requirements. My responsibilities included: Preparing Work Schedules: Developed and maintained detailed work schedules to ensure that all tasks were planned and executed on time. Monitoring and Analyzing Construction Engineering Processes: Monitored and analyzed construction engineering activities to ensure adherence to required standards and identify areas for improvement. Ensuring Compliance: Ensured that workflows, materials, and equipment met quality and safety standards, minimizing risks and enhancing project efficiency. Documenting Processes: Meticulously documented construction processes and maintained comprehensive logs, providing a clear and organized record of project progress. Presenting Progress Updates: Regularly presented project progress updates to clients, ensuring they were informed of milestones, challenges, and overall project status. In addition to these tasks, I was responsible for managing large volumes of technical documents, including engineering drawings, project specifications, and compliance reports. I worked closely with project managers, engineers, and other stakeholders to ensure that all documentation was accurate, up-to-date, and accessible. My attention to detail and strong organizational skills contributed to the smooth execution of projects and ensured that all regulatory and client requirements were met.

In my role as a Technical Support Representative at iQor Philippines, I provided frontline support to customers, addressing a wide range of issues related to phone services and billing. My primary responsibilities included troubleshooting technical problems, resolving billing inquiries, and assisting customers with account setup and management. I handled a high volume of customer interactions daily, ensuring that each issue was resolved efficiently and to the customer’s satisfaction. My troubleshooting efforts involved diagnosing and resolving connectivity issues, guiding customers through technical solutions, and coordinating with other departments when necessary to resolve complex problems. In addition to technical support, I also assisted new customers in setting up their accounts, explaining service options, and ensuring a smooth onboarding process. I maintained accurate records of customer interactions and solutions provided, ensuring that all issues were documented and followed up on as needed. Throughout my time at iQor, I developed strong communication and problem-solving skills, enabling me to deliver high-quality customer service in a fast-paced environment. My focus on customer satisfaction and technical accuracy contributed to improved service quality and customer retention.

I have extensive experience in quality engineering, where my primary focus has been on ensuring that products and processes meet stringent quality standards. In my role as a Quality Engineer Specialist at SFA Semicon Philippines Corporation, I am responsible for overseeing the entire quality assurance process, from raw material inspection to final product testing. I have successfully implemented and managed quality control systems that have significantly reduced defects and improved overall product reliability. My role involves conducting root cause analysis, implementing corrective actions, and continuously monitoring process performance to drive improvements. I am proficient in utilizing various quality management tools and methodologies, such as Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), and Six Sigma principles. My work also includes collaborating with cross-functional teams to develop and implement process improvements that enhance efficiency and reduce waste. In addition, I have experience in preparing and maintaining comprehensive documentation, including quality plans, standard operating procedures (SOPs), and audit reports. I am skilled in conducting internal audits to ensure compliance with industry standards and regulatory requirements. Overall, my experience in quality engineering has equipped me with the technical expertise and analytical skills necessary to ensure that products not only meet but exceed customer expectations in terms of quality and performance.

I have acquired strong AutoCAD skills through a dedicated AutoCAD 2024 class at MicroCADD. My training has equipped me with the ability to create precise and detailed technical drawings, 2D designs, and schematics, essential for engineering and construction projects. I am proficient in using AutoCAD tools for drafting, editing, and optimizing designs, ensuring accuracy and efficiency in project documentation.

At SFA Semicon Philippines Corporation, I honed my leadership skills by leading cross-functional teams, managing quality assurance projects, and driving process improvements. My role involved coordinating with various departments to achieve project goals, mentoring team members, and fostering a collaborative work environment. I effectively guided teams through complex challenges, ensuring alignment with project objectives and maintaining high standards of performance and quality.

I developed strong skills in SolidWorks during my college studies, where I learned to create detailed 3D models and assemblies for engineering projects. My experience includes designing and simulating mechanical components, allowing me to visualize and optimize designs before production. I am proficient in using SolidWorks for CAD modeling, analysis, and technical documentation.