Bookkeeper | Customer Support

I specialize in Bookkeeping and Financial Planning. I am very detail oriented, efficient, thorough, and knowledgeable about everything to do with your personal and small business finances. I can input all vendor bills and ensuring that items are coded to the proper general ledger account, preventing vendors from receiving duplicate checks. I will review and analyze all customer accounts and determine how to collect from past due customers. You won't regret picking me to be your bookkeeper.

I have nearly two years of customer service experience providing support through phone, live chat, and email channels. Throughout my career, I have assisted customers with account-related inquiries, billing concerns, enrollment processes, technical issues, and general support requests while maintaining a high level of professionalism and customer satisfaction. My experience has strengthened my written and verbal communication skills, attention to detail, problem-solving abilities, and capacity to manage multiple tasks efficiently. Working across different support channels has also enabled me to adapt my communication style based on customer needs while ensuring timely, accurate, and empathetic service.