Healthcare Virtual Assistant | OASIS Reviewer | Home Health Scheduler | Supporti

• Scheduled and managed executive calendars, appointments, and meetings using calendar management tools, improving scheduling efficiency by 40%. • Created and review company policies, contracts, and other legal documents to ensure they are clear, comprehensive, and compliant with relevant laws and regulations. • Participate in meetings to discuss task progress, present reports, and collaborate with team members on strategies and solutions.

- Reviewed an average of 20-30 OASIS assessments per week, ensuring accuracy in documentation and compliance with CMS guidelines. - Reduced OASIS documentation errors through targeted QA reviews and clinician training. - Improved agency reimbursement rates by 15% by identifying and correcting OASIS inconsistencies before submission. - Collaborated with home health clinicians on OASIS best practices, leading to a decrease in documentation-related claim denials. - Maintained a 98?curacy rate in 485 documentation, supporting successful billing, audit preparedness, and compliance with regulatory standards. - Cut OASIS review turnaround time by 50% by implementing a streamlined QA process and improving communication with field staff. - Identified and corrected documentation errors in visit notes, reducing discrepancies and improving clinician compliance. - Ensured timely and accurate patient records by reviewing 100% of visit notes within 24–48 hours, improving agency workflow efficiency. - Processed an average of 60-130 re-authorizations per week, ensuring timely continuation of care and compliance with payer requirements. - Streamlined the re-authorization workflow, reducing processing time by 40%, improving efficiency, and preventing delays in patient care. - Scheduled an average of 50–75 visits per week based on approved authorizations, ensuring patients received care within the authorized timeframe. - Collaborated with clinicians and case managers to optimize visit schedules, improving patient satisfaction and staff efficiency. - Utilized EMR systems such as WellSky and KanTime to track, review, and document QA processes efficiently. - Reduced scheduling conflicts by closely coordinating with clinicians and verifying authorized visit frequencies.

• Created compelling content for social media posts, and promotional materials to support marketing campaigns using Canva. • Successfully grew the social media platforms' follower count from zero to numerous followers organically, without using any paid promotions.

Managed all incoming and outgoing correspondence for executive, processing an average of 50 emails per day with a 99% response rate within 24 hours, ensuring timely communication flow.

• Managed calls efficiently, ensuring that each call is handled with attention to detail and according to company protocols. • Accurately record and relay messages to the relevant individuals or departments, ensuring timely and appropriate follow-up. • Conduct follow-up calls as needed to ensure that inquiries are resolved and to gather additional information if required.

Developed and implement outreach strategies to engage potential leads, including email campaigns, cold calling, and social media interactions.