Virtual Assistant | Appointment Setter | Customer & Technical Support Specialist
6+ years in Customer Support & Technical Support | 3+ years in Appointment Setting
Expertise:
Appointment Setting & Cold Calling
Lead Generation & Sales Prospecting
Customer & Technical Support (Phone, Chat,
CRM Management & Data Entry
Dispute Resolution & Escalations
Proven Track Record:
Experience working in BPO & Remote Settings
Strong Communication & Sales Skills
Ability to Work Independently & Deliver Results
Proficient in Google Suite, CRM Tools, and Notion AI
Hourly Rate: Open to Offers
Looking for: Remote roles in Appointment Setting, Sales, Customer Support, and Virtual Assistance
Let’s connect! Reach out via DM or
Experience: 2 - 5 years
Technical Expertise Problem Diagnosis: Ability to identify, troubleshoot, and resolve hardware, software, and network issues. Product Knowledge: Deep understanding of the products, services, or systems you support. IT Proficiency: Familiarity with operating systems (Windows, macOS, Linux), software applications, and networking concepts. System Administration: Basic knowledge of system administration tasks, such as managing user accounts, permissions, and backups.
Experience: 1 - 2 years
Product Knowledge In-Depth Understanding: Comprehensive knowledge of the products or services being sold to answer customer questions confidently. Competitive Awareness: Knowing how your product compares to competitors, allowing you to highlight unique selling points. Updates and Changes: Staying informed about any updates or changes in the products or services to provide accurate information.
Experience: 6 months - 1 year
Sales and Upselling Sales Techniques: Ability to promote hotel services, amenities, and special offers to enhance the guest experience. Upselling: Identifying opportunities to recommend room upgrades, packages, or additional services. Persuasion: Convincing guests to choose your hotel over competitors or to opt for higher-value options. Time Management Efficiency: Handling bookings quickly without sacrificing accuracy or service quality. Prioritization: Managing multiple reservations or inquiries based on urgency and importance. Multi-tasking: Handling calls, emails, and in-person inquiries simultaneously.
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