Acumatica ERP Consultant
Provide post-implementation support to clients after system go-live. Troubleshoot and resolved client’s reported system issues and coordinate with the technical team if necessary. Provide user training and create user documentation process based on the client’s requirements. Assist end-users’ inquiries regarding daily operations or Accounting process (Receivables, Payables, Financials, Sales/Purchase Orders) on the system and provide feedback. Conducting system tests and validating new features or customizations in collaboration with consultants and the development team. Handled emails and tickets of various clients simultaneously and assess the priority level to provide a timely and effective feedback or solution.
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