Ronaldo
Executive Virtual Assistant/Customer Service Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
June 30th, 2026 (11 days ago)
Member Since
July 18th, 2024
Profile Description
Reliable Customer Support & Admin Virtual Assistant | 15+ Years Experience | Healthcare, CRM & Client Communication
Hello! I'm Ronaldo, a customer support and administrative professional with over 15 years of experience across the Philippines, UAE, and Qatar — supporting healthcare, e-commerce, and operations teams for both local and international clients.
What I bring:
• Inbound & outbound customer support (calls, CRM case management, follow-ups)
• Healthcare/insurance admin experience: eligibility verification, benefits clarification, claims follow-up, HIPAA-compliant documentation
• CRM tools: PEGA, Oracle (basic), SAP (basic)
• Calendar, scheduling, and appointment coordination
• Data entry, case documentation, and reporting (MS Excel, Word)
• Complaint resolution and de-escalation — reduced complaint volume by 30% in a previous role
• Consistently maintained 95%+ Quality Assurance ratings
Currently supporting U.S.-based health insurance members at EXL Services Philippines, handling member documentation and CRM updates with strict confidentiality and accuracy standards.
I'm dependable, detail-oriented, and comfortable working independently with minimal supervision. I pick up new tools and systems quickly and take ownership of my tasks. Looking for a long-term customer support or admin VA role where I can bring consistency and care to your customers.
Available: Full-time or part-time | Open to US, UK, AU, and Middle East time zones
Let's talk about how I can support your business.
Top Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
providing exceptional calendar management support to ensure seamless communication, efficient meetings, and effective time management
Office and Administration » Communication
Experience: 5 - 10 years
Able to deliver an accurate and clear message, details, reports, and instructions to the team.
Office and Administration » Time Managment
Experience: Less than 6 months
Maximizing my productivity and efficiency while minimizing stress and ensuring timely completion of projects.
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Manage complex data, create reports, and develop visualizations. Experience in creating and editing spreadsheets, I am well-versed in using formulas, functions, and charts to extract insights and present data clearly and concisely.
Advertising » Youtube Ads
Experience: Less than 6 months
Customer Support » Customer Relationship Management
Experience: Less than 6 months
Office and Administration » Team Leadership
Experience: 1 - 2 years
Exceptional leadership skills, with a proven track record of motivating and guiding high-performing teams to achieve exceptional results. With a strong understanding of team dynamics and organizational behavior, I am well-equipped to develop and implement effective strategies to drive team success
Advertising » Facebook Ads
Experience: Less than 6 months
Design » Graphic Design » Canva
Experience: Less than 6 months
Basic Information
- Age
- 43
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan City, Batangas
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 22%
- Influence: 8%
- Steadiness: 42%
- Compliance: 28%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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