Expert Order Fulfillment / Great Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

July 3rd, 2023 (292 days ago)

Member Since

October 24th, 2016

Profile Description

I have extensive experience providing customer satisfaction to various project's needs. A virtual professional offering management skill with proficiency in the following:

e-Commerce Platform:
> Shopify 
> Commerce HQ
> Gearbubble
Product Upload, Product Listing and Product Description, Tracking Number Update, Cancellation, Refund

Dropshipping:
> AliExpress
> Amazon
> eBay
Product research, Price Negotiation, Discounts, Dispute

Fulfillment App:
> Oberlo
> Dropified
> DSers
Process order, Orders audit, orphan orders, sync orders, add products, product research, variants mapping

Customer Service Email / Chat:
> Gmail / Outlook / Groove / Zendesk / GoDaddy / Gorgias / Deskun / ReAmaze
> Facebook Fan Page - Moderator
Handling product questions, order follow up, tracking # update, refund, cancellation, disputes, chargeback, pacify angry customers, address complaints, deal with product issues, pricing issues, discounts, invoices, etc...

Disputes and Chargeback management:
> PayPal
> Stripe

Communication / task assignment:
> Asana
> Monday
> Slack
> Trello
> Google Calendar

Image Editing:
>Canva
>Adobe Photoshop CS5 and CS6
>Luna Pic
>Photo Scissors & InPaint 

> Lead Mining - Web Research, Data Entry
> Google Drive & Docs / Fulfillment reports
> MS Office Application

Highly organized, professional, and pro-active in a multi-task job. Efficient work Upgrade to see actual infolivers quality results on time. Sound decision-making, skilled in negotiation, goal-driven. Upgrade to see actual info is my passion to provide a service of commitment, and when I work, I deliver excellent results to satisfy your business needs.