Filomena

Customer Support Virtual Assistant | 2+ Years BPO Experience | Email, Chat & Pho

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Overview

Looking for full-time work (6 hours/day)

at $4.98/hour ($720.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (7 days ago)

Member Since

July 17th, 2024

Profile Description

A dedicated and results-oriented Customer Service and Quality Assurance professional with over two years of experience in the BPO industry. Skilled in voice, chat, and email support with a strong focus on resolving complex customer concerns and ensuring high-quality service delivery.
Currently working as a Quality Assurance Analyst, evaluating performance standards, driving process improvements, and ensuring compliance with service protocols. Known for strong analytical thinking, customer advocacy, and performance coaching.
Highly organized, detail-oriented, and adaptable. Open to opportunities in Customer Service, Virtual Assistance, and Quality Assurance, particularly in remote or hybrid work settings that value excellence, professionalism, and continuous improvement.

Top Skills

Office and Administration » Communication

Experience: 6 months - 1 year

Office and Administration » Problem Solving

Experience: 6 months - 1 year

Other Skills

Office and Administration » Time Managment

Experience: 6 months - 1 year

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 127: DISC
Dominance: 32
Influence: 28
Steadiness: 28
Compliance: 12: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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