VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE

N2sleep Diagtostics l #31- Mangga Ave, Little Baguio San Juan City, Manila 2020 ( WORK FROM HOME) INSURANCE VERIFICATION AGENT (MEDICARE & MEDICAID) / CAR DEALERSHIP APPOINTMENT SETTER _________________________________________________________________ Filgenix Virtual Solutions l #25 Bliss Magang Daet Camarines Norte, Bicol 2020 – 2024 Multiple Clients Across Different Industries Trucking Company – Managed inbound/outbound calls, provided delivery schedule updates to drivers, and ensured smooth communication with dispatchers. Appliance Repair Company – Scheduled appointments with technicians, cold-called leads, managed personal tasks including reservations, and provided grammar assistance. Aesthetic Clinic – Handled appointment setting and customer service inquiries for beauty and wellness procedures. Hotel Booking – Assisted guests with reservations through phone and email support, knowledgeable in hotel amenities and property details. Human Resources Representative – Conducted applicant interviews, onboarding, and documentation for a cleaning company. Paver Company – Performed customer service tasks and handled sales order fulfillment and coordination. Real Estate Appointment Setter – Scheduled meetings for property acquisitions and investments. Executive Assistance – Supported executives with calendar management, task coordination, and admin support. Event Planner – Coordinated and assisted with planning virtual and in-person events. Web Development Project Management – Oversaw communication between developers and clients, tracked progress, and ensured timely deliverables. Chat and Email Support – Provided responsive customer service via live chat and email platforms with strong attention to detail. Phone Support & Appointment Setting – Delivered phone-based assistance with professionalism and accuracy across industries. _________________________________________________________________ Anti-Aging Centers of Connecticut l 761 Campbell Avenue Suite 1 (First Floor) West Haven, CT 06516 MARCH 24, 2025 UNTIL MAY 31, 2026. Assisting with client communication and follow-up Managing leads and their location in pipeline Booking and managing client appointments Overseeing social media activity Maintaining spreadsheets and organizational systems Assisting with day-to-day operational support for the business