Data analytics , Tech support , Cold Phone Call

I have experience working as a Technical Support Specialist and Sales Analyst, where I handled both customer service and performance-related tasks. In my technical support role, I assisted customers with internet and phone-related issues, troubleshooting connectivity problems, guiding them through solutions, and ensuring their services were restored efficiently. At the same time, I supported billing inquiries, processed payments, and explained charges clearly to customers. As part of my sales analyst responsibilities, I monitored performance metrics, tracked sales data, and helped identify opportunities to improve results and customer experience. This role helped me develop strong communication, problem-solving, and multitasking skills while maintaining a high level of customer satisfaction in a fast-paced environment.

I have experience working as a Medical Billing Specialist, where I handled key functions within the revenue cycle, including insurance verification, claims processing, and patient billing support. I verified patient eligibility and benefits, ensuring accurate information before services were processed to minimize claim denials. I submitted and monitored claims, reviewed Explanation of Benefits (EOBs), and resolved denied or underpaid claims through follow-ups and corrections. I also assisted patients by explaining their bills, insurance coverage, and out-of-pocket costs in a clear and professional manner. In addition, I maintained 98–100?curacy while managing high workloads and ensuring compliance with healthcare standards. I also had experience as a Subject Matter Expert (SME), supporting a team by handling escalations and helping improve overall performance.