Business Development & Operations Manager

I have 15+ years of business development experience across B2B services, real estate, and remote consulting. I have owned full sales pipelines from lead generation to close, managing 500+ active accounts across SMEs and enterprise clients in retail, construction, and manufacturing. I maintained an 85%+ client retention rate through direct account ownership, quotations, and contract negotiation. I have used LinkedIn Sales Navigator to map and qualify commercial targets, and configured cold email systems in Instantly and Kit to book executive-level meetings. I manage the full deal cycle in HubSpot, Zoho, and Capsule CRM, from initial outreach through onboarding and lifecycle tracking. In real estate, I generated and closed premium residential leads through outbound prospecting and face-to-face negotiation, consistently beating monthly quotas.

I have run operations across production, logistics, and client service teams, not just one function. I administered Odoo ERP and QuickBooks to track inventory, sales orders, and financial reporting, and built standard operating procedures that cut execution errors by 20%. I coordinated scheduling, quotations, and contract administration across teams while holding a 98% on-time project completion rate. I also built a 12-agent remote support operation from scratch, covering training, KPI dashboards, and QA reporting. My earlier career in BPO workforce management adds a deep base in KPI tracking, staffing plans, and compliance across multi-country accounts.

I own client relationships end to end, from onboarding through renewal. I have managed a 500+ account portfolio across SMEs and enterprise clients, serving as the single point of contact for quotations, contract terms, and post-delivery follow-up. That ownership kept retention at 85%+ across the account base. I have also handled client onboarding and lifecycle tracking for international partners, and served as the main escalation point between remote teams, brand stakeholders, and logistics partners. I present account reviews and project status directly to clients and internal leadership.

I have set up and administered CRM systems from the ground up, not just used them day to day. I configured HubSpot for a remote consulting engagement, connecting it to Instantly and Kit for outreach and campaign tracking. I manage Zoho and Capsule CRM pipelines for active accounts, alongside Airtable and Trello trackers for cross-team visibility. Data hygiene is part of the job, not an afterthought. I have cleaned and organized 5,000+ lead records across HubSpot, Capsule, and Zoho, tracking partner lifecycles and keeping full pipeline visibility for stakeholders. I also administered Odoo ERP to connect inventory, sales orders, and financial reporting, which cut operational friction by 25%.

I build and manage pipelines with clear stages, not just a list of contacts. I have structured multi-tiered pricing and quotation processes for B2B accounts, keeping pipeline visibility at 100% for leadership review. My BPO background in forecasting and scheduling gives me a strong base in tracking accuracy and adjusting plans before problems show up downstream. I have managed partner pipelines for international clients using Capsule CRM, covering lead acquisition, lifecycle tracking, and standardized onboarding. I report pipeline status clearly and on a set schedule, so stakeholders always know where deals stand.

I generate leads through direct outbound work, not automated blasts. I use LinkedIn Sales Navigator to map and qualify commercial targets, then move into cold calling and email outreach to book meetings with decision-makers. I have used this process to secure key executive-level contracts for remote B2B clients. I also build the systems behind the outreach. I configured cold email sequences in Instantly and Kit, growing outbound database volume by 20% for one client. In real estate, I generated and qualified leads for premium residential accounts through outbound prospecting, closing deals face to face and consistently beating monthly targets.

I have led teams in both formal BPO structures and cross-functional operations settings. As a Workforce Manager for an HP-managed hospitality account, I led a team of 6, including a local supervisor, 3 offshore real-time analysts, and 2 scheduler-forecasters. As a Workforce Supervisor for a BNY Mellon account under TRG, I led a scheduler-forecaster and 2 real-time analysts. I have also led cross-functional teams of up to 30 across production, logistics, and client service in a B2B operations setting, holding a 98% on-time project completion rate. Separately, I built a 12-agent remote support team from the ground up, covering training, KPI dashboards, and QA reporting. I coach on execution, not just oversight, and hold people accountable to numbers, not vibes.

I handle contract negotiation as part of owning the full deal cycle, not as a separate step. I negotiate multi-tiered pricing structures based on project scope, then manage the contract through to signature and delivery. This includes quotations, terms, and adjustments as client needs change mid-project. I have negotiated contracts across B2B services and real estate, closing high-value deals directly with clients and decision-makers. I stay involved after signature too, managing renewals and pricing conversations as accounts grow.