Bianca

E-commerce VA | Shopify Operations, Order Management, Customer Experience Specia

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor's degree

Last Active

June 28th, 2026 (yesterday)

Member Since

July 5th, 2024

Profile Description

I am a customer support professional with over 4 years of experience helping customers and supporting business operations in fast-paced environments. For the past 3 years, I have worked in e-commerce, handling email support, order management, refunds, account inquiries, and customer concerns while consistently maintaining high quality and customer satisfaction standards.

My background includes working with Zendesk, CRM systems, Shopify-related operations, data entry, and administrative support. I was promoted to Subject Matter Expert due to my strong performance, attention to detail, and ability to support team success through coaching and process improvement. I also have basic familiarity with Facebook Business Manager and understand how e-commerce businesses use social media to support customer engagement and growth.

I am currently seeking remote opportunities as an E-commerce Virtual Assistant, Customer Support Specialist, or Administrative Support professional. I am excited to bring my problem-solving skills, reliability, and commitment to delivering excellent customer experiences to growing online businesses.

I enjoy connecting with fellow professionals, business owners, and e-commerce teams. Feel free to connect with me to share insights, discuss opportunities, or explore how I can help support your business.

Top Skills

E-Commerce » Shopify

Experience: Less than 6 months

I handle essential tasks such as returns, refunds, order processing, product listing updates, and customer support to keep online stores running smoothly. I also assist with basic social media management, including scheduling posts and monitoring engagement, while providing reliable administrative support for day‑to‑day operations. With strong data entry skills, I ensure accuracy in records, reports, and Shopify inventory, helping business owners stay organized and efficient.

Other Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Google Workspace

Experience: Less than 6 months

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan, Metro Manila

Tests Taken: IQ
Score: 100: DISC
Dominance: 51
Influence: 8
Steadiness: 16
Compliance: 25: English
C2(Advanced/Mastery)