Operations Specialist & Strategic Sales Partner

As the Property Operations & Guest Experience Specialist, you will drive hospitality excellence and homeowner satisfaction. You'll lead Communication & Support by responding promptly to guest inquiries, bookings, and on-site issues. To ensure Property Readiness, you will conduct pre-arrival inspections to maintain strict quality standards. When challenges arise, you’ll head Issue Resolution, managing guest service agents and de-escalating concerns to secure positive reviews. You will also focus on Relationship Management, building trust with homeowners through impeccable property care. Finally, you’ll champion Operational Efficiency by analyzing NPS metrics and implementing process improvements to elevate the guest journey.

As the Property Operations & Guest Experience Specialist, you will drive hospitality excellence and homeowner satisfaction. You'll lead Communication & Support by responding promptly to guest inquiries, bookings, and on-site issues. To ensure Property Readiness, you will conduct pre-arrival inspections to maintain strict quality standards. When challenges arise, you’ll head Issue Resolution, managing guest service agents and de-escalating concerns to secure positive reviews. You will also focus on Relationship Management, building trust with homeowners through impeccable property care. Finally, you’ll champion Operational Efficiency by analyzing NPS metrics and implementing process improvements to elevate the guest journey.

Acts as the first point of contact, resolving customer inquiries about products, troubleshooting technical issues, and managing escalations. and performs root cause and log analysis to resolve complex issues, representing the "Voice of the Customer" to internal product teams. We also help members whose identities have been stolen by providing dedicated support and remediation services. In addition, as an endpoint engineer, we oversee the deployment, security, and configuration of endpoint devices (Windows, macOS, Linux, iOS, and Android). As part of our job, we partner with product and marketing teams to implement data measurement strategies. We develop, maintain, and update cybersecurity products like Norton 360 and LifeLock, often focusing on malware detection, VPNs, and AI-powered scam protection.