Lorie

Customer Service Representative

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.08/hour ($787.20/month)

Bachelors degree

Last Active

July 4th, 2026 (4 days ago)

Member Since

July 3rd, 2024

Profile Description

Customer Service and Technical Support professional with over 3 years of experience helping businesses deliver outstanding customer experiences through efficient email, chat, and inbound phone support. Skilled in resolving customer concerns, troubleshooting technical issues, managing orders and refunds, and ensuring timely issue resolution while maintaining high customer satisfaction. Proficient in Zendesk, Intercom, Shopify, Slack, and Microsoft Excel, with experience supporting e-commerce, mobility, and car rental businesses. Known for strong communication, problem-solving, attention to detail, and the ability to thrive in fast-paced remote environments. Passionate about helping businesses build customer trust, improve support operations, and create positive customer experiences.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Provided technical support for a car rental platform by assisting customers through email, chat, and inbound calls. Resolved issues related to remote vehicle access, telematics, bookings, account management, payments, and billing while ensuring timely and accurate solutions. Utilized Intercom and Slack to manage support tickets, collaborate with internal teams, and maintain clear customer communication. Consistently delivered a high standard of customer service by troubleshooting technical concerns, documenting cases, and helping customers navigate the platform efficiently.

Customer Support » Customer Service

Experience: 2 - 5 years

Responding promptly about customer’s account. Handling customer’s inquiries through inbound call and chat. Maintaining a positive, empathetic, and professional attitude towards customers at all times.

Other Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Expertise in using advanced data management and analysis tools such as Microsoft Excel, Google Sheets, and Google forms.

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Valencia, Bohol

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”