Patient Care Coordinator

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelors degree

Last Active

July 1st, 2026 (21 days ago)

Member Since

July 1st, 2024

Profile Description

I work in the BPO industry for over 4 years as a customer service specialist. Starting as a technical support representative, I quickly adapted to troubleshooting complex issues and providing solutions under pressure.

I then applied as a customer service specialist where I stayed 3 years in the company. I am assisting clients with their claims, appeals, and understanding their coverage and benefits became my daily mission, requiring empathy and precision. I was also part of the leadership team where I learned a lot about being a leader and connecting with people. My tasks include: mentoring, coaching, providing real time assistance with the agents regarding product knowledge, auditing calls, session based learnings and conducting refreshers with the agents. Recently, I transitioned within the same company to a department focused on itemized bills, where I now liaise with facilities via fax, email, and phone to request detailed billing information. This role has sharpened my organizational skills and attention to detail, ensuring accuracy in every transaction. Through these varied roles, I've not only honed my professional abilities but also found fulfillment in helping others navigate complex processes effectively. I am very eager to learn new things so during my free time, I used it wisely to enhance myself. I attended a few webinars and workshops for virtual assistants and I was able to learn a lot from it. Few skills that I learned by just attending workshops are Social media management, Administrative support, Lead generation, Data Entry, and Project management.