Process Optimization Coordinator

I have over 5 years of customer service and technical support experience supporting telecommunications and software customers. My expertise includes troubleshooting software applications, payroll systems, internet and telecommunications services, billing support, account management, service activation, customer education, and issue resolution. I have supported both residential and business customers while consistently delivering high customer satisfaction and operational excellence. My background with Intuit QuickBooks Payroll, Telstra, and BigPond Internet Services has equipped me with strong problem-solving, communication, and technical troubleshooting skills that translate well into remote support and virtual assistance roles.

I served as a Team Leader at RealPage for two years, where I managed and developed a team of up to 24 employees. Prior to that, I spent two years as an Account Engagement Lead at Telstra, leading employee engagement initiatives and programs for a workforce of more than 200 employees.

I have over 6 years of combined inbound and outbound sales experience across telecommunications, travel, publishing, automotive, and software support industries. My background includes consultative selling, account management, lead qualification, upselling, cross-selling, customer retention, order processing, and relationship management. I have successfully supported customers through phone, email, and account management channels while consistently identifying opportunities to drive revenue and improve customer satisfaction. My experience spans global brands including Telstra, Dyninno, Intuit QuickBooks, Xlibris, and US Auto Parts, giving me a versatile sales skill set adaptable to various industries and client needs.