Hi, I’m Lorranine Cyril—a Customer Support and Short-Term Rental VA with hands-on experience in guest communication and daily property operations.
I’ve worked with platforms like Airbnb,
I also have a background in BPO and technical support, which helped me build strong communication skills, patience, and the ability to stay calm in fast-paced or challenging situations.
I’m reliable, detail-oriented, and comfortable following systems and SOPs while still keeping my responses warm and professional.
I’m available full-time, including weekends, and ready to support your team and your guests.
Experience: 2 - 5 years
I have experience in customer support and short-term rental operations, handling guest inquiries via chat, email, and phone. I’ve worked with Airbnb, Booking.com, Expedia, Hotels.com, and Vrbo, assisting with reservations, check-ins/checkouts, and guest concerns. I also coordinate with cleaning and maintenance teams and handle issues like access and basic troubleshooting. I’m experienced with CRM tools like Freshdesk and follow SOPs while providing clear, professional, and empathetic support.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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