Lorranine

Customer Support and Short-Term Rental VA

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Overview

Looking for full-time work (8 hours/day)

at $3.48/hour ($672.00/month)

Associates degree

Last Active

July 3rd, 2026 (7 days ago)

Member Since

June 26th, 2024

Profile Description

Hi, I’m Lorranine Cyril—a Customer Support and Short-Term Rental VA with hands-on experience in guest communication and daily property operations.

I’ve worked with platforms like Airbnb, ---------- , Expedia, ---------- , and Vrbo, assisting guests through chat, email, and calls. I handle reservations, check-ins/checkouts, extensions, cancellations, and guest concerns, while coordinating with cleaning and maintenance teams to keep everything running smoothly.

I also have a background in BPO and technical support, which helped me build strong communication skills, patience, and the ability to stay calm in fast-paced or challenging situations.

I’m reliable, detail-oriented, and comfortable following systems and SOPs while still keeping my responses warm and professional.

I’m available full-time, including weekends, and ready to support your team and your guests.

Top Skills

Experience: 2 - 5 years

I have experience in customer support and short-term rental operations, handling guest inquiries via chat, email, and phone. I’ve worked with Airbnb, Booking.com, Expedia, Hotels.com, and Vrbo, assisting with reservations, check-ins/checkouts, and guest concerns. I also coordinate with cleaning and maintenance teams and handle issues like access and basic troubleshooting. I’m experienced with CRM tools like Freshdesk and follow SOPs while providing clear, professional, and empathetic support.

Other Skills

Basic Information

Age
21
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
None
Government ID
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