Goal oriented and proactive customer service specialist committed to exceeding expectations in every interaction. Possessing exceptional communication skills and the ability to cultivate relationships to enhance business retention. I offer my services and resolve to be an asset to your venture.
Experience: 2 - 5 years
Here are my specializations and skills as a dental virtual assistant. ** Verification of Insurance - I call, request, and check website for Verification of Benefits **Claim Specialist- send claims to insurances and check denials **Send pre-authorizations to the insurances **Appointment Setter or Scheduler - I contact leads or potential patients **Call insurances for provider credentialing **Check invoices and supplies **Calendar Management - send reminders to the dentists if they have upcoming patients or meetings. **Task Management - Creating to-do lists, checking reminders specially for urgent matter. **Communication Assistance - Do inbound and outbound calls and proofreading documents. **Data Entry and Management - Inputting and organizing data also generating reports and summaries. **Admin Tasks
Experience: 2 - 5 years
A top agent in our LOB Handled three LOB’s (Benefits, Claims, and DNA) Inbound agent taking more than one hundred calls a day Dental Providers (Benefits) - handling inquiries from Providers calling in for Member’s dental insurance and dental codes coverage Dental Providers (Claims) - handling inquiries from Providers calling in about Member’s claims status and pre-authorization, payments, and history. Dental Providers (DNA) - handling inquiries about the credentialing of Providers and their participation. POC if our team leader is out and working with some admin tasks.
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