Customer Service

I have extensive experience making outbound calls to homeowners and property owners, introducing remodeling services, property sales opportunities, and property management solutions. My role involved building trust, handling objections, and qualifying prospects. When clients expressed interest, I conducted live transfers to available agents or scheduled appointments for agents to visit their property. This process allowed me to create a steady pipeline of qualified leads and ensure smooth handoffs to the sales team.

I have strong experience in generating qualified leads in the lending industry through online research, prospecting tools, and CRM systems. My role involved reaching out to potential customers, confirming their interest, and assisting them with loan inquiries or money transfer services. I specialize in identifying decision-makers, gathering accurate contact details, and building targeted lists that support sales and marketing campaigns.

I have solid experience in customer service across different industries, including telecommunications, airlines, travel, and technical support. I’ve handled a telco account, assisting customers with billing inquiries, plan upgrades, and service concerns; an airlines account, helping passengers with flight bookings, changes, and travel issues; and Booking.com, providing support for hotel reservations and guest concerns. I also worked in technical support for a cable company, guiding customers through troubleshooting steps and resolving connectivity issues. These roles strengthened my communication, problem-solving, and customer care skills, allowing me to deliver efficient and positive experiences in high-pressure environments.

I have diverse sales experience across multiple industries. While working for a cable company, I specialized in upselling by offering bundle packages that included internet, cable, and phone services, helping customers get more value while increasing revenue. I also gained experience in real estate sales, conducting outbound calls to homeowners and prospects to present property listings and generate buyer interest. In addition, I worked on B2B software sales, where I reached out to property management companies to introduce and sell project management software designed to streamline their operations. These roles allowed me to develop strong skills in pitching, objection handling, and closing sales across both consumer and business markets.

Revive Company – Managed calendars, scheduled appointments, and supported day-to-day operations for home renovation services. Booking.com (Travel Account) – Handled emails, organized files, and ensured efficient communication to support smooth operations in the travel and hospitality sector. BPO Experience – Provided customer service and support for multiple accounts, including: Telco & Cable Accounts – Assisted customers with technical and billing concerns. Airlines Account – Handled flight reservations, rebookings, and customer inquiries. Banking Account – Supported clients with account services, inquiries, and issue resolution while maintaining compliance with security protocols. Proficient in lead generation, cold calling, and customer service with excellent multitasking and communication skills. Tech-savvy with experience in Google Workspace, Microsoft Office, CRM systems, and other productivity tools.