Virtual Assistant

I have experience providing administrative support for a U.S.-based client, handling customer communication, data organization, scheduling, and day-to-day operational tasks.

Customer Service Representative | Provided exceptional support to customers through phone, email, and chat. Resolved inquiries efficiently, maintained high satisfaction ratings, and collaborated with team members to improve service processes. Skilled in communication, problem-solving, and handling high-volume interactions.

Effectively prioritize tasks to meet deadlines and maintain productivity in fast-paced environments. Skilled at balancing multiple responsibilities, staying organized, and managing time efficiently to ensure high-quality service and consistent performance.

Completed two years of college-level coursework in accounting, gaining a foundation in financial reporting and bookkeeping. Developed strong analytical and numerical skills.

Proficient in Microsoft Excel with 4 years of experience using it for academic and organizational tasks. Skilled in creating spreadsheets for tracking budgets, schedules, and reports. Familiar with functions, formulas, charts, data entry, and basic data analysis to support efficient planning and reporting.

Proficient in Microsoft Word, with experience creating and formatting professional documents such as reports, letters, and presentations. Skilled in using styles, tables, headers, footers, and page layout tools to produce clean and organized content. Familiar with proofreading tools and document collaboration features.