Fauziah
Customer Service Advocate | Healthcare Subject Matter Expert (SME)
Verified
Overview
Looking for any work (8 hours/day)
at $3.31/hour ($640.00/month)
Bachelor's degree
Last Active
June 3rd, 2026 (today)
Member Since
June 20th, 2024
Profile Description
1 year and 9 months experience as a Customer Service Representative in a Healthcare Insurance Company.
MY RESPONSIBILITIES:
- Assist members in claims, explaining and checking status of prior authorizations.
- Resolves member’s concerns and complaints with empathy and efficiency.
- Handle member’s payments and financial activity.
Promoted as a Subject Matter Expert (SME) for 9 months with the same Healthcare Insurance Company.
MY RESPONSIBILITIES:
- Responsible for identifying issues, proposes resolutions, and ensures best practices are followed. - Act as the primary source of knowledge specifically in Insurance processes.
- Guides teams particularly by emphasizing knowledge transfer.
Top Skills
Customer Support » Healthcare
Experience: 6 months - 1 year
Customer Support » Insurance
Experience: 1 - 2 years
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- DISC
- Dominance: 37%
- Influence: 14%
- Steadiness: 21%
- Compliance: 28%
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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