Christine

Customer Support & Administrative Virtual Assistant (Phone, Email & Chat | SOP-D

Verified

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (2 days ago)

Member Since

June 19th, 2024

Profile Description

I am a Customer Support & Administrative Virtual Assistant with over 9 years of combined experience in customer service, administrative support, and documentation-heavy roles across government offices, BPO environments, and remote work. I specialize in handling email and chat support while keeping administrative tasks organized and accurate.

My strengths lie in email and chat customer support, inbox management, SOP-based administrative work, CRM updates, reporting, and documentation. I am detail-oriented, process-driven, and comfortable working independently once expectations and procedures are clearly defined.

I help business owners reduce inbox overload, improve response consistency, and stay on top of daily administrative work. By managing customer inquiries and back-end tasks through clear written communication and structured workflows, I allow clients to focus more on growth and less on day-to-day support issues.

I am experienced with Google Workspace (Gmail, Sheets, Drive), Microsoft Office, CRM platforms, and AI-assisted tools to improve efficiency while keeping communication professional and human. I work best in email-first environments, with minimal calls and clear SOPs to ensure accuracy and consistency.

If you are looking for a reliable, low-maintenance Virtual Assistant who can handle customer support and administrative tasks with accuracy and professionalism, I would be happy to support your business. Let’s discuss how I can help streamline your daily operations.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Experienced in providing email and chat-based customer support across BPO, government, and remote environments. Skilled in handling inquiries, troubleshooting issues, managing sensitive concerns, and maintaining high customer satisfaction through clear, professional written communication.

Office and Administration » Administrative Support

Experience: 5 - 10 years

Over 9 years of experience providing administrative support, including documentation management, correspondence handling, reporting, and SOP-based task execution. Highly reliable in maintaining organized records and supporting smooth day-to-day operations.

Other Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Meticulous in data entry, record maintenance, and spreadsheet management. Ensures all data is accurate, organized, and verifiable to support reporting, tracking, and administrative processes.

Office and Administration » Communication

Experience: 5 - 10 years

Strong professional communication skills used in administrative and customer support roles, primarily through written channels such as email, chat, and internal documentation. Experienced in drafting clear responses, coordinating information, and ensuring accurate, professional communication in process-driven, remote work environments.

Office and Administration » Documentation

Experience: 5 - 10 years

Extensive experience in preparing, maintaining, and organizing documentation, reports, and records with high accuracy. Focused on compliance, consistency, and clear documentation to support business and operational needs.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bataraza, Palawan

Tests Taken: IQ
Score: 127: DISC
Dominance: 9
Influence: 19
Steadiness: 42
Compliance: 30: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”