Enthusiastic and detail-oriented individual with a keen understanding of the basics of appointment setting, acquired through dedicated self-study and observation of experienced professionals. Possesses strong communication skills, a proactive mindset, and the ability to efficiently manage multiple tasks. Eager to leverage my knowledge and positive attitude to contribute to a dynamic team and drive business growth through effective appointment setting.
Key Skills:
• Strong communication and interpersonal abilities
• Excellent organizational and time-management skills
• Ability to handle objections and provide value propositions
• Quick learner with a proactive approach
• Comfortable with cold calling and
Relevant Experience:
Medicare Insurance Cold-Calling Campaign (Outbound Sales / Customer Engagement)
• Handled high-volume outbound calls to potential clients, explaining plans, answering questions, and guiding them toward informed decisions.
• Maintained professionalism and calm under pressure with difficult or aggressive clients.
• Built rapport quickly and followed structured scripts while personalizing conversations to client needs.
• Achieved daily/weekly KPIs, including call volume, client engagement, and conversions.
• Learned to manage time efficiently and track performance metrics.
Chat Support VA
• Handled high-volume chat support with fast and consistent response times
• Built strong rapport with clients through engaging, personalized conversations
• Identified customer needs and guided interactions toward conversions and upsells
• Maintained a friendly and professional tone to improve customer satisfaction and retention
• Managed multiple chats simultaneously while keeping quality and engagement high
• Adapted messaging style based on client behavior and preferences to maximize results
Additional Skills
• Fast typing speed ( 55-60+ WPM) and accurate data entry
• Proficient in following SOPs and scripts
• Experience with lead tracking, follow-ups, and CRM tools
• Strong emotional intelligence and persuasive communication
Education:
• Bachelor of Science in Dental Medicine (Undergraduate) | Our Lady of Fatima University
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 10+ years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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