Operations Coordinator | Customer Support | Medical VA | US & AU Experience

Overview

Looking for full-time work (8 hours/day)

at $5.46/hour ($1,056.00/month)

Bachelors degree

Last Active

July 1st, 2026 (16 days ago)

Member Since

June 18th, 2024

Profile Description

Medical Virtual Assistant and Customer Support professional with experience supporting US and Australian healthcare clients. Skilled in patient coordination, appointment scheduling, and handling inbound and outbound calls with professionalism and empathy. Experienced in managing calendars, documentation, and ensuring accurate records in fast-paced environments.

Experienced in handling high-volume patient interactions, ensuring smooth appointment scheduling and a positive patient experience.

Most of my healthcare experience is focused on patient coordination, scheduling, and assisting patients with medical transportation concerns. While I do not yet have hands-on experience in insurance verification or prior authorization, I am open to training and eager to learn these processes.

In my healthcare support experience, I assisted patients with appointment scheduling, rescheduling, and cancellations while ensuring accurate records and HIPAA-compliant patient communication. I also helped coordinate transportation services to ensure patients successfully attend their scheduled medical appointments.

In addition to healthcare support, I worked with an Australian service company where I handled administrative coordination, job scheduling, and dispatch operations using ServiceM8. My responsibilities included managing job bookings, coordinating technician schedules, handling email communications, and monitoring job progress to ensure smooth daily operations.

WHAT I CAN SUPPORT:
• Patient scheduling, rescheduling, and cancellations
• Inbound and outbound patient calls
• Patient coordination and appointment support
• Calendar and provider scheduling
• Email and inbox management
• Documentation and record-keeping (HIPAA-compliant)
• Customer support (phone, email, chat)
• Administrative and front desk support
• Patient intake and basic front desk support

I am reliable, adaptable, and able to quickly learn new tools and systems. I take pride in supporting teams by keeping operations organized and ensuring that clients and patients receive timely and professional assistance.

I am currently seeking a long-term remote opportunity where I can contribute my administrative, scheduling, and customer support skills while continuing to grow with a company.

I’m available to start immediately and open to training.

You may reach me at: ----------