Hi, I’m Christelyn Mae Tolo and I started my journey as a ground crew member at Cebu Pacific, where I helped passengers during check in and boarding. Later, I transitioned into customer service for a retail account and then took on a technical support role for Intuit QuickBooks. Currently, I work as an operations coordinator, where I book appointments, handle reschedules and cancellations and assist client’s with their orders via
Experience: 2 - 5 years
Worked as a Call Center Agent supporting a major retail account, handling high volumes of customer calls daily. Provided assistance with orders, inquiries, and complaints, while processing reschedules and cancellations efficiently. Focused on delivering excellent customer service by resolving issues promptly and ensuring a positive experience with every interaction. Worked as a Technical Support Representative for Intuit QuickBooks, handling a high volume of customer calls daily. Provided expert assistance with product-related inquiries, technical issues, and customer complaints. Focused on troubleshooting problems efficiently while delivering a positive and knowledgeable support experience.
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