I am a highly motivated and dependable Virtual Assistant, B2B Sales Representative, and Customer Service Professional with over 3 years of combined experience in sales, customer support, appointment setting, and administrative operations. My background includes working in the BPO industry, sales, and most recently as a Virtual Assistant supporting business growth through lead generation, client outreach, and administrative management.
For the past 11 months, I have worked as a Virtual Assistant and B2B Sales Representative, managing cold calling campaigns, appointment setting,
My experience in cold calling and sales has strengthened my ability to initiate conversations, build rapport, handle objections, and convert prospects into qualified opportunities. I am confident communicating with decision makers, identifying client needs, and delivering value driven solutions that contribute to business growth.
In addition, my customer service background includes HIPAA compliant healthcare support, ticketing services, inbound and outbound call handling,
I take pride in being adaptable, detail oriented, and results driven. Whether managing customer relationships, coordinating schedules, maintaining databases, or supporting sales and marketing initiatives, I am committed to delivering high quality work and helping businesses achieve their goals.
Experience: 6 months - 1 year
Cold calling is one of my strongest skills, where I consistently demonstrate confidence, resilience, and persuasive communication. I am skilled at initiating conversations with potential clients, quickly establishing rapport, and presenting products or services in a way that resonates with their needs. I handle objections calmly and strategically, always aiming to turn interest into action. Whether following a structured script or engaging in more dynamic conversations, I maintain professionalism and enthusiasm that drives results. My ability to listen actively, think on my feet, and adapt my approach has helped me generate quality leads and contribute to sales growth in a highly competitive environment.
Experience: 6 months - 1 year
Skilled in identifying, qualifying, and nurturing potential clients through various channels, including phone calls, email outreach, and online research. Experienced in creating and maintaining lead lists, using CRM tools to track prospects, and implementing targeted strategies to connect with decision-makers. Able to adapt communication style to different industries, build rapport quickly, and deliver qualified leads to the sales team for conversion.
Experience: 1 - 2 years
as a Customer Service Representative is delivering exceptional customer support through clear communication, active listening, and a genuine focus on solving problems efficiently. I excel at creating a positive customer experience by staying calm under pressure, understanding customer needs, and providing timely and effective solutions—whether through phone, chat, or email. I’m highly adaptable, able to navigate various systems and tools, and always maintain a professional and empathetic tone. This ability to consistently resolve issues while building trust has helped me strengthen customer relationships and contribute to high satisfaction ratings in every role I've held.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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