Isaac
Quality Assurance Analyst/ Customer Service/ Appointment Setter/ Executive Assistan
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.78/hour ($928.00/month)
Bachelors degree
Last Active
June 3rd, 2026 (yesterday)
Member Since
June 12th, 2024
Profile Description
Hi! I am Isaac.
I worked as a Customer Service Representative for a Year conversing with US residents and people all around the world with a different and diverse views, culture, religion, races, and
gender. I am an agent who is dedicated and passionate about helping people, to be a good service and most importantly flexible, adaptive to the companies policies and work environment to achieve it's Vision and Goals.
Top Skills
Customer Support
Experience: 2 - 5 years
*Managed high-volume stakeholder inquiries, resolving complex issues and achieving 100% resolution rate within established service level agreements (SLAs) *Facilitated cross-department communication by synthesizing complex information into clear solutions, reducing average handling time by 15% *Delivered specialized voice and non-voice support for the North America (NORAM) region, consistently exceeding technical and retention performance targets *Resolved escalated conflicts to maintain strong customer satisfaction across diverse service lines
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Conducts audits and evaluations to ensure accuracy, compliance, and quality. Identifies issues, provides clear feedback, and collaborates with teams to improve processes and maintain a high standard of performance. Proficient in documentation, reporting, and applying quality guidelines to support continuous improvement initiatives.
Other Skills
Office and Administration » Executive Assistance
Experience: Less than 6 months
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dasmariñas, Cavite
- Tests Taken
- DISC
- Dominance: 31
- Influence: 16
- Steadiness: 30
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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