Hi, there! I've been in the bpo industry for six years now, I believe my experience and knowledge will contribute to your company's growth and success. I would describe myself as an industrious worker and somebody who already has skills and experience to match the job description. I'm a high achiever and exceeded my team goals. I was awarded and gained recognition multiple times for top performance. "Employee of the year" & "Idol Award"
Experience: 2 - 5 years
Schedule appointments, answer customer questions by phone, email, webchat, social media. Update clients profile and assist throughout claim process.
Experience: 5 - 10 years
Enhanced communication between clients and providers through consistent follow ups and progress updates.
Experience: 5 - 10 years
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, and exchanges. Build rapport to clients by demonstrating understanding with their situation and provide fair solutions.
Experience: 2 - 5 years
Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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