Junior Team Lead, Call Coach

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

High school diploma

Last Active

July 7th, 2026 (yesterday)

Member Since

June 11th, 2024

Profile Description

Customer Experience Associate, Leadership

Top Skills

Office and Administration » Email Handling

Experience: 1 - 2 years

Ensured timely and accurate responses to emails and inquiries.

Customer Support » Customer Service

Experience: Less than 6 months

Customer service support for almost 6 years

Office and Administration » Team Leadership

Experience: 1 - 2 years

Conducted performance reviews, ensured that team members deliver the expected task.

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Assist customers in resolving software and hardware issues, configure phone and other devices.

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Created multiple trackers to consistently monitor agent performance, ensuring that each action plan is completed and keeping track of agents' week-to-week performance.

Office and Administration » Microsoft Word

Experience: 1 - 2 years

Managed agent performance and ensured that all coaching situations were properly documented in order to enforce documented agreement on achieving week-to-week targets.

Office and Administration » Problem Solving

Experience: 1 - 2 years

Developed excellent problem-solving skills to help contribute better solutions to the team.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Talisay, Cebu

Tests Taken: IQ
Score: 114: DISC
Dominance: 48%
Influence: 7%
Steadiness: 32%
Compliance: 13%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”