Detail-oriented operations support professional experienced in performance monitoring, quality assurance, compliance evaluation, attendance tracking, and data auditing. Skilled in analyzing reports, reviewing workflows, identifying discrepancies, and maintaining operational accuracy in fast-paced team environments. Proficient in using monitoring and reporting tools such as Five9 to support accountability, efficiency, and overall operational performance.
Experience: Less than 6 months
Worked directly with the client to manage the team's day-to-day attendance of agents. Located and downloaded successful appointment-setting calls. Uploaded to a cloud-based folder for client review. To ensure agents were following the script provided.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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