I have extensive experience handling claims for a Long-Term Care Insurance company, including eligibility verification, records retrieval, and communicating claim decisions to policyholders through appropriate channels. I am well-versed in assisting clients with policy provisions and facilitating B2B coordination with healthcare providers to ensure accurate and efficient claims processing.
In addition, I have worked as a Virtual Administrative Coordinator for an assisted living facility, as well as an Executive Assistant for a workforce company based in New Jersey. In this role, I supported operations across more than 20 assisted living facilities, working closely with schedulers and management teams to maintain smooth daily operations.
My background includes both front-end and back-end administrative support, with hands-on experience using tools such as HubSpot, Zendesk, and various communication, project management, and AI platforms. I am highly organized, detail-oriented, and capable of managing multiple priorities in fast-paced environments.
Experience: 2 - 5 years
Long Term Care insurance primarily handling claims, reimbursement, and eligibility decisions. Other subcategories that I am also proficient also includes premium collections, extensive knowledge of the products/policies, and dispute resolution.
Experience: 2 - 5 years
To be able to explain medical terms to the patient as simple as possible without losing the context is one of the things that I'm very good at. Providing exceptional customer service while maintaining the quality of the information that I am providing is a skill that I can be proud of.
Experience: 6 months - 1 year
Experience: Less than 6 months
I also have an 8-month experience collecting bills and payments from patients who were admitted to different hospitals around the US.
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