Customer Service | RE VA | Marketing & Branding | Financial

I worked as a Recruitment Coordinator and Appointment Setter at Apex Access, a real estate company located in Canada. I called realtors to invite them to join our brokerage. My tasks included data entry, gathering agents' information via CRM, and providing this information to other departments for calling purposes. Sometimes, I also handled administrative tasks.

In my experience in the outsourcing industry, I have primarily focused on handling financial accounts. I have gained expertise in managing a variety of financial accounts, including card services, annuities, and investments. Moreover, I have specialized in working within a fraud department, where I have served as a specialist in fraud detection, dispute resolution, and data entry for a prominent financial group. In my current position as an annuity associate at an international insurance company, my responsibilities include analyzing the investment portfolios of each client, offering precise and comprehensive information about annuities, assessing the benefits associated with each account, providing detailed explanations about the functionality of different policies, and meticulously reviewing legal documentation. I am fully aware that the financial domain is extensive, and I am dedicated to continuous learning and discovery within this field.

I possess more than a year of robust experience in data entry, and I've discovered that this skill resonates well with my abilities. Throughout my tenure in data entry, I demonstrated excellence in my role and consistently pursued fresh learning prospects to enhance and advance within my position.

In my nearly six years in the industry, I've specialized in managing voice accounts, dedicating myself to providing outstanding customer service. I've encountered and effectively handled challenges such as addressing irate customers and managing phone-based complaints. Despite the difficulties, my resilience and passion for customer satisfaction have empowered me to thrive in this role. I find fulfillment in meeting and exceeding customer expectations, and I remain enthusiastic about further developing my skills in customer service.

Prime Real Estate is a US-based company located in the state of Illinois, specifically in Chicago. My responsibilities include managing a diverse range of essential functions such as administrative tasks, implementing effective marketing strategies, precise scheduling and planning for agents, managing calendars, and ensuring accurate data entry, cold calling, and setting up appointments over the phone