I have worked as a Contact Center Supervisor. I have 2 years experience with agent development, coaching and auditing.
I've setup quality processes for a technical account that handles inbound calls. I am fluent in spoken and written American English. I have an intermediate knowledge of Excel and Word. I have a working knowledge of Open Office, Google docs and the rest of the MS office suite.
I use these office applications to generate metric reports from raw call center data.
I have experience performing the following tasks for my employers:
Web research
Email and chat support
Sales lead follow ups
OnState ACD management
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.