Alfredo
My preferred area of work is in voice customer support. I can handle either tech
Overview
Looking for full-time work (8 hours/day)
at $3.98/hour ($700.00/month)
2nd Year College
Last Active
December 7th, 2010 (5232 days ago)
Member Since
December 7th, 2010
Profile Description
I have worked as a Contact Center Supervisor. I have 2 years experience with agent development, coaching and auditing.
I've setup quality processes for a technical account that handles inbound calls. I am fluent in spoken and written American English. I have an intermediate knowledge of Excel and Word. I have a working knowledge of Open Office, Google docs and the rest of the MS office suite.
I use these office applications to generate metric reports from raw call center data.
I have experience performing the following tasks for my employers:
Web research
Email and chat support
Sales lead follow ups
OnState ACD management
Top Skills
Other Skills
Basic Information
- Age
- 25
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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