Data Analyst

I'm currently handling voice customer service which requires us to be good at communication for us to understand the customers. Been in the industry for almost 3 years now, been promoted and received different awards for being a top customer service specialist.

I've been in a call center industry for 2 years and 8 months now, handling different concern related with billing, technical and promotional issues which require to investigation for me to identify the root cause.

One of our daily task is to navigate different tools that we have in our computer. We using a lot of tools for us to help and assist customer's inquiry or concern.

Experienced in using Salesforce for almost 2 years as a Renewal Data Analyst, managing customer accounts, tracking renewals, updating records, monitoring contract statuses, and maintaining accurate customer data. Skilled in navigating CRM systems, generating reports, handling data entry, coordinating with internal teams, and ensuring timely processing of renewals while maintaining accuracy and efficiency in daily operations.

Experienced in using Microsoft Excel for almost 2 years as a Renewal Data Analyst, handling data tracking, report generation, account monitoring, and renewal management. Proficient in organizing large datasets, maintaining data accuracy, creating formulas, using pivot tables, performing data analysis, and generating reports to support business operations and decision-making. Skilled in managing multiple tasks efficiently while ensuring attention to detail and meeting deadlines in a fast-paced work environment.

I'm good at collaboration with different idea and people. Been doing collaboration for almost 3 years now.

Strong multitasking abilities with experience handling multiple accounts, reports, customer requests, and renewal processes simultaneously in a fast-paced work environment. Capable of prioritizing tasks effectively, meeting deadlines, maintaining accuracy, and adapting quickly to changing workloads while ensuring productivity and quality performance.

I would say that this something is new to me but this is want I really want which is do some editing videos, pictures, and graphic design.