Overview
Looking for full-time work (8 hours/day)
at $2.99/hour ($576.00/month)
Bachelor's degree
Last Active
July 5th, 2026 (3 days ago)
Member Since
June 5th, 2024
Profile Description
Customer Service & Virtual Assistant Professional | Telecom | Billing | Retention | Admin Support
I am a dedicated Customer Service and Virtual Assistant professional with hands-on experience supporting two of the biggest U.S. telecom brands — AT&T and Comcast Xfinity. I have handled billing, technical support, retention, collections, and sales in a fast-paced remote BPO environment, consistently delivering results and keeping customers satisfied.
I am a Business Administration graduate majoring in Operations Management and a former honor scholar — so I don't just work hard, I work smart. I bring strong analytical thinking, attention to detail, and a people-first approach to everything I do.
What I can do for you:
Manage customer inquiries, complaints, and escalations professionally
Handle billing, account management, and payment concerns
Provide administrative and data entry support
Manage
Sell and upsell products and services through consultative communication
Work independently with minimal supervision across U.S. time zones
I am fully set up for remote work with a stable internet connection, a dedicated workspace, and flexibility with schedules and time zones. I treat every client's business like my own — with full commitment, clear communication, and zero need for micromanaging.
If you are looking for someone reliable, experienced, and results-driven — I am ready to get to work.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 1 - 2 years
Ranked among top-performing sales representatives by identifying customer needs and offering the right plans and products consistently hitting targets without compromising satisfaction.
Customer Support » Customer Service
Experience: 1 - 2 years
1-2 years supporting U.S.-based customers across AT&T and Comcast Xfinity accounts in billing, technical support, retention, and collections.
Accounting » Accounts Receivable » Billing
Experience: 1 - 2 years
Billing expert - Handled payment disputes, account adjustments, and service explanations for two major U.S. telecom brands, ensuring accurate and timely resolutions every time.
Other Skills
Customer Support » Sales Support » Account Retention
Experience: 6 months - 1 year
Applied personalized strategies to address cancellation requests, turning at-risk customers into loyal ones through empathetic and solution-focused conversations.
Customer Support » Customer Service » Payment Processing
Experience: 6 months - 1 year
Managed outstanding balances and payment concerns professionally, presenting flexible options that protected revenue while maintaining customer trust.
Virtual Assistant
Experience: 6 months - 1 year
Experienced in remote administrative support, CRM documentation, email management, and data entry fully set up to work independently across U.S. time zones.
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 117
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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